Raynesway Dental want to offer you the best possible levels of clinical care and customer service, and so we make the following promises to all our clients:
- We will always provide you with the highest standard of orthodontic treatment
- We will explain all your treatment options to you in a clear and understandable way, so you can make an informed decision
- We will take the time to listen to any concerns you may have, and help to allay them
- We will do our utmost to see you on time
- We will keep all patient information secure and confidential
- We will be open, honest and ethical in all that we do
In return, we expect that you:
- Care for your teeth and braces properly as instructed
- Keep visiting your usual dentist for regular check-ups
- Arrive on time for your appointments to avoid delays to other patients
- Give at least 48 hours’ notice if you need to change or cancel an appointment
- Recommend us to family and friends if you are happy with our services
- Contact our practice manager if you are unhappy with any aspect of our services
